In general, how does a security system work?
A security system starts with a control panel. Usually located in a inconspicuous area. The control panel contains the "brains" of the security system, and essentially operates as a central computer. Various sensors connect to the control panel from locations throughout your home. If your security system is armed and the sensors detect a problem, they send signals to the control panel. The control panel automatically dials the central monitoring station, where the proper authorities are notified.
What is the keypad?
You operate your security system by entering your security code on the keypad. Generally located at entry doors, keypads can arm and disarm with push-button ease, and literally put security at your family's fingertips!
Good features to look for include illuminated keys to provide you with greater visibility at nighttime, easy-to-read English displays that spell out your system's status at a glance, and one-touch function keys that provide single-button operation for arming, disarming or emergencies. Most keypads even offer convenient additional user codes to give friends, neighbors or service people access to your home.
What is the magnetic contact?
Magnetic contacts are two-part devices used to safeguard windows and doors. One part of the contact is a switch installed in the window or door jam; the other contains a magnet and is placed in the window or door itself. Any noticeable shift in contact with the switch results in an alarm.
What is the motion detector (PIR)?
A passive infrared motion detector (PIR) is an electronic security device that detects intruders by "sensing" motion or body heat in the area being protected. Most PIRs are designed to be used when your family is away from home or when no one will be passing through the area "covered" by the PIR.
What is the wireless remote key fob?
Wireless remote key fobs (keypads) allow you to activate and deactivate your security system with the touch of a button, and can even be programmed so that a young child can operate it with ease. Homeowners especially love wireless keys! Similar in size to a remote car alarm key, they fit right on your keychain, and the press of a single button lets you control your system, lights and appliances-eliminating the need for codes.
How does a security system work when it is alarmed?
The alarm system may be armed in the "Away" or "Stay" mode. When the alarm system is armed and a protected door, window or motion detector (zones) transmitter is activated, the alarm system will emit a high pitch sound to scare away the intruder and alert the home owner. The alarm system will then automatically dial a phone number to Securitech Central Monitoring Station (CMS), (at this time your phone will be disabled for about 10 to 30 seconds to transmit signals) once the signals are processed, the alarm signal will be handled accordingly. A password will be required to verify that Securitech is in contact or communication with the authorized person. (Note: the shown buttons are wireless remote key fob buttons.)
What is the Security Code?
The designated or personalized 4-digit numbers (customer's choice,
any numbers from 0 - 9) that are programmed to activate or deactivate the security system from control panel.
What is the Away Mode?
When no one is at the residence, with AWAY mode (close doors and windows and press the AWAY button on the Control Panel or the AWAY button on key fob), all door/window contact(s) and motion detector(s) are activated. (Note: the shown buttons are control panel buttons.)
What is the Stay Mode?
When someone is in the residence, STAY mode (close doors and windows and press STAY button on Control Panel or STAY button on key fob) activates door/window contact(s) to protect the perimeter from unauthorized opening, but not motion detector(s) since there will be movement in the residence. (Note: the shown buttons are control panel buttons.)
How to deactivate the system?
Press your 4-digit code and the OFF button on the Control Panel or the OFF button on key fob. All door/window contact(s) and motion detector(s) will be deactivated. (Note: the shown buttons are control panel buttons).
What is the password?
The personalized password (customer's choice) is used to verify that Securitech is in communication with the authorized person to handle alarms.
Why does my alarm system continue to beep after arming the system?
The alarm system provides a delay period for the user to exit the residence. This delay period allows the user to disarm the system in order to prevent a fire alarm activation. The delay period can range from 30 seconds up to 3 minutes.
Why does my keypad display "Not Ready?"
Your keypad is informing you that the alarm system is not ready to turn on (arm). Common reasons for this are that (1) a door or window is not completely closed, (2) a motion detector may be sensing movement, or (3) a previous alarm has not been cleared out of the memory. Correct the condition and the alarm system will be ready to arm.
What is an undefined signal?
Your alarm system is capable of sending many types of signals to Securitech, which is why we spend a lot of time during the installation testing the alarms. Very rarely, a system will send a signal that is not clearly defined in our database and requires us to update our information.
Can the system be deactivated or turned off from Securitech Office?
No. Your system is an independent unit and can only be deactivated or turned off from your control panel/keypad or keyfob.
What happens when I press the panic or fire alarm buttons on the touchpad?
If you hold down the panic or fire alarm buttons on the touchpad for 1 to 3 seconds, an alarm is transmitted to the Securitech Central Monitoring Station, and emergency services are dispatched accordingly. An alarm received in this manner cannot be canceled by Securitech Central Monitoring Station and must be reset at the customer's control panel.
If the electric power is off, will my alarm system still work?
Yes. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low-battery signal will be sent to your Securitech Central Monitoring Station so you can be notified by Securitech.
If I have an emergency, should I call Securitech first?
No. If you have an emergency, call 911 first. If you are unable to call 911, then press and hold (for 3 seconds) the appropriate button on your control panel/keypad (Fire, Police or Medical).
Who do I call to schedule service (Technical Support) for my security system?
Securitech at 648-8877.
Why do I get disconnected when talking on the phone?
Your alarm system is programmed to send non-emergency signals in the event of an problem (open/close, AC power loss, trouble, etc.) to the Securitech Central Monitoring Station. A 24-hour communicator test signal programmed at a specific time will also be sent once a day. During this time, your phone will be disabled for 10 to 30 seconds and then return to normal after the signal has been received.
What devices does MCV Sentry package include?
1) Control Panel x 1 unit
2) Rechargeable Back-up Battery x 1 unit
3) Motion Detector x 1 units
4) Door or Window Contact x 3 units
5) Wireless Remote Key Fob x 2 units
6) INSTALLATION PART - 4-pack Magnet and Spacers
7) INSTALLATION PART - Telephone Connector
8) INSTALLATION PART - Telephone Jack
9)GSM Radio x 1 unit
(as Back-up for alarm signal reporting when the primary communication line is down)