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Line Number Portability (LNP) FAQs
What is Line Number Portability (LNP)?
LNP is an FCC mandate that requires landline number providers such as GTA to allow customers with landline phone numbers to retain their phone numbers when changing service providers.
How do I sign-up for LNP with MCV?
You can sign-up at our Harmon or Hagatna branch Monday thru Friday from 7:50am-6:00pm and Saturdays from 9:00am-1:00pm. You must bring a copy of your current GTA bill, a picture ID, and your full Social Security Number is required by GTA in order to keep your local number. If you are authorizing a friend/relative to port your number on your behalf you must provide them with a written authorization, a copy of your current GTA bill, copy of your picture ID, again your full Social Security Number is required by GTA for porting.
How do I take my landline number with me when I transfer my home phone service to MCV?
Your GTA landline number must remain active until the porting process is complete, once your number has been transferred, GTA will automatically be notified of the date and time you wish to terminate your landline service. NOTE: MCV is only responsible for canceling the landline phone service; the canceling of all other services with GTA is the responsibility of the GTA subscriber.
You must provide MCV with a copy of your current GTA bill, a copy of the photo ID of the GTA subscriber(s), also the GTA subscriber will need to sign an Agent Authorization form which will be provided by MCV. If you are authorizing friend/relative to port your number on your behalf you must provide them with a written authorization, a copy of your current GTA bill, a copy of the photo ID of the GTA subscriber(s), and the GTA subscriber(s) will still need to sign the Agent Authorization.
Will MCV charge me any fees for transferring my phone number?
While there is no processing fee to keep your number, there is an installation fee to install the phone modem in your home. There is no contract or penalty fees for cancellations, however you must return the phone modem to MCV. Should you decide to cancel your request to transfer your number to MCV, you must contact MCV Customer Service at 969-4MCV by 1pm the day before your scheduled install to avoid additional fees.
Should I cancel my existing service before switching to MCV Phone?
No. Your landline number must remain active with GTA in order for the transfer process to work successfully. Canceling your landline number prior to transfer will prevent you from keeping your number. This process will automatically notify GTA of the date and time you wish to terminate your service. Once the transfer has been completed, you should reconfirm the cancellation of your service with GTA and finalize your account.
Please note: If you switch carriers before your contract expires, your old carrier may charge you an early cancellation penalty. Check your contract before you switch to see if an early cancellation penalty applies. GTA cannot refuse to allow you to transfer your phone number to MCV even if you are still settling your account with them.
Will I need a new phone?
MCV phone service is able to utilize most existing telephone equipment you currently use with your GTA service.
How long will it take to transfer my number?
The FCC has changed its number porting rules to shorten the porting period for ÒsimpleÓ ports from the current four days to one business day. The new deadline applies to all simple ports, including ÒintermodalÓ ports such as Wireline to wireless, wireless to Wireline, Wireline or wireless to VoIP or any other combination. Simple ports generally do not involve more than one line or more complex adjustments to telephone switching equipment.
If the transfer request takes more than one day, will I still be responsible for paying my current provider for services?
Yes. You will be responsible for all charges to your current provider until the transfer process is completed. MCV will start billing you after the transfer process has been completed and your service at MCV has been activated.
How will I know when my port request with MCV Phone is complete?
An MCV representative will contact you to do a test call once the port request is complete.
Will all features from my old carrier be available once my transfer request is completed with MCV?
That depends on the calling features you subscribed to with GTA. MCV Phone service includes: Caller ID, Delayed-Call Forwarding, 3-Way Calling, Call Waiting, Speed Dial, and Find Me, Follow Me. The FCC only mandates that a number be transferred, not that enhanced features, such as voicemail, be transferred also.
Will I be able to use voicemail while my request is in progress?
If you decide to subscribe to voicemail with MCV, we suggest that you set up your voicemail box after the transfer process is completed. If your voicemail settings are established before the transfer request is complete, you may have to do it again.
What happens to calls while the transfer request is being processed?
During the requesting process, you should be able to make and receive calls with GTA. In addition, all the enhanced features you subscribe to should operate normally. Once the transfer is completed, all voice calls will be forwarded to your MCV Phone service. At this point, you will be able to make and receive calls using your transferred number.
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General FAQs
What happens to my calls when the power goes out?
With MCV phone, our system will detect if your phone modem is without power and will automatically transfer your incoming calls to a number that you designate like your cellular phone.
Is MCV Phone like Vonage or Skype?
MCV Phone uses VoIP (Voice over Internet Protocol) technology, but does not use the Internet. It uses the same PSTN that the phone companies do. Most VoIP services like *Skype and *Vonage transmit telephone service over the Internet and the result can be poor quality phone service. VoIP customers must connect to their computer to make a phone call and can only use a phone connected to their computer. Traditional telephones will not work with a true VoIP service.
Can I call 9-1-1 with MCV Phone?
Yes, however should there be a power outage, MCV Phone, including the ability to call 9-1-1 services will not be available until power is restored.
Can I keep my existing number?
Yes, you can transfer your current home phone number to MCV Phone service. (note: The number must be active in order for the transfer process to be successful).
If I subscribe to the Local Only plan, can I make long distance calls from my home phone?
Yes, both MCV Phone plans have long distance access. However, if you subscribe to our Local Only plan, you will be charged on a per-call, per-minute basis for all long distance calls.
Does your plan include unlimited international long distance calls?
Our Local + Unlimited plan includes calls to the US, CNMI, Puerto Rico, US Virgin Islands, American Samoa, and Canada.
Is 411 available with your service?
Yes, for a nominal fee of $0.75 per call.
Can I have more than one phone hooked up?
Yes, you can have up to two (2) numbers activated per phone modem.
What features come with MCV's Phone plans?
Both of our plans include the following six (6) basic calling features:
- Caller ID
- Call Waiting
- Delay Call-Forwarding
- 3-Way Calling
- Speed Dial
- Find Me, Follow Me
Can I switch one of the basic calling features for one of the Advanced Features?
No, they are not interchangeable. However, you can select an additional six (6) Advanced Calling Features for $5.99/month or add one (1) of each Advanced Calling Feature for $2.00ea per month.
Can I call an 800 number with MCV Phone?
Yes, provided the Toll Free number can be accessed from Guam.
Will MCV Phone work with my home security system?
Yes, but it may depend on type of system. We recommend you contact your home security provider to verify if your system is compatible with our MCV Phone Service. As a reminder, if the power is out, your system will not be able to call out.
Where can I find your rates?
Call MCV for details at 969-4MCV.
Can I receive collect calls on my MCV Phone?
No.
Will my answering machine work with MCV Phone?
Yes. Answering machines will work with MCV Phone but we recommend our Voice Mail service.
Can I use my calling card with MCV Phone?
Yes you can. If most of your calls are to the US, CNMI, Puerto Rico, American Samoa, US Virgin Islands, or Canada, we recommend our MCV Phone with Unlimited Long Distance for as low as $28.95 per month.
What type of phone or fax equipment is incompatible with MCV Phone?
A complete list is available by sending a short email request to csr@mcvguam.com. You can also call 969-4MCV for more details.
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