How does Basic Service work?
Our Basic Cable line-up consists of 55 channels of local info, news, sports, children and educational channels; it's provided direct to your TV via co-axial cable and does not require a set top box on any outlet in your home.
What is Digital Service?
Digital Service features a multitude of networks of family entertainment, an Interactive Program Guide, Parental Controls, and expanded premium channels; plus, avoid long lines or out-of-stock titles at the video store by ordering Video On Demand Movies from the comfort of your own home!
Will I be able to receive Video On Demand with Basic Service?
No, you need a Digital Box to access Video On Demand.
Do I need a separate Digital Cable box for every TV in my home?
If you want Digital Service for all the TVs, yes; however, you could have Digital TV on select rooms in your home and basic cable on the others.
Why do I need to be present upon installing my service in my home?
This is to ensure that services are working correctly; installers need to install the wiring and boxes to your television(s) and verify that you have a clear picture.
What is a DVR?
A DVR is a Digital Video Recorder that allows you to record programs and movies you are unable to watch at the scheduled time, and watch them later at your convenience.
Do I need to come in to your Customer Service Branches and complete any paperwork?
No, MCV will work with you right over the phone. No hassles, no sitting in traffic and no long lines to stand in.
How long will it take for my services to be activated?
Our normal installation schedule is 48 hours after you place your order; some restrictions apply. Our 48-hour guarantee is based on an all day time block and if the home is already wired.
