LNP is a an FCC mandate that requires landline phone number providers, such as GTA, to allow customers with landline phone numbers to retain their phone numbers when changing service providers.

It's easy with MCV Business. First, download all the forms and fill them out; then, scan and email them, along with a copy of your photo ID, to tmax@mcvguam.com, or send everything via high-resolution fax to 969-3292.

Yes, you can transfer your current business phone number to MCV. (Note: The number must be active in order for the transfer process to be successful).

Average waiting time to transfer a number is five (5) business days; this is beyond MCV's control. While there is no processing fee to transfer your number, unless you request your order to be expedited, there is an installation fee to install service at your business. Penalty fees for cancellation of contract may apply. You MUST return any equipment and power cords to MCV. Should you decide to cancel your number request, you must contact MCV Customer Service at 969-4MCV, extension 4202 by 1:00pm the day before your scheduled install.

The FCC has not set any mandated timeframes; they do, however, encourage landline and wireless carriers to complete a simple transfer with another carrier within two and half hours. The process may take longer depending on factors such as the accuracy of the account information you provide MCV, the time of your transfer request, your old carrier, and the complexity of your transfer request.

Yes. You will be responsible for all charges to your current provider until the transfer process is completed. MCV will start billing you after the transfer process has been completed and your service at MCV has been activated.

No. Your landline number must remain active with GTA in order for the transfer process to work successfully. Cancelling your landline number prior to transfer will prevent you from keeping your number. This process will automatically notify GTA of the date and time you wish to terminate your service. Once the transfer has been completed, you should reconfirm the cancellation of your service with GTA and finalize your account. You must have all signed forms, a phone bill, and a copy of your ID to transfer numbers.

Ask an MCV Business Representative about applicable handsets.

Yes, you can have up to two (2) numbers activated.

No, only landline customers are able to transfer their numbers to MCV.

An MCV representative will call the alternate contact number you provide to inform you that your transfer request has been completed and schedule the installation of your modem.

Yes, you will be able to access similar features depending on your account preferences. MCV Business offers nine (9) free business phone features at a super-low price-per line of only $27.99.

We suggest you set up your voice mailbox after the transfer process is completed and your number has been activated on MCV's network. If your voicemail settings are established before the transfer request is complete, you may have to do it a second time.

During the requesting process, you should be able to make and receive calls with GTA. Also, all the enhanced features you subscribe to should operate normally. Once the transfer is complete, all calls will be forwarded to your MCV Business Phone service. At this point, you will be able to make and receive calls using your transferred number.

With MCV phone, our system will detect if your phone modem is without power and will automatically transfer your incoming calls to a number that you designate, e.g. your cell phone.

MCV Phone uses VoIP (Voice Over Internet Protocol) technology, but does not use the Internet. It instead uses the same PSTN that the phone companies use. Most VoIP services, like Skype and Vonage, transmit telephone service over the Internet and the result can be poor-quality phone service. Their customers must connect to their computer to make a phone call and can only use a phone connected to their computer. Traditional telephones will not work with a true VoIP service.

Yes, however should there be a power outage, MCV Phone and the ability to call 9-1-1 services will not be available until power is restored.

Yes, at a fee of $0.75 per call.

Yes, provided the toll-free number can be accessed from Guam.

Yes, both MCV Business Phone plans have long distance access. However, if you subscribe to our Local Only Plan, you will be charged on a per-call, per-minute basis for long distance calls.

Bulk rates may be available for regions of high call volume. Otherwise, same residential rates apply.

Only if the call is forwarded to a long-distance number. You may incur charges on your cell phone if you have chosen to forward all numbers to that device.

No, they are not interchangeable. Ask an MCV Business Representative about free Business Phone Features.

It may depend on the type of system, but in general, yes. As a reminder, if the power is out, your system will not be able to call out.

Call MCV for details at 969-4MCV.

No.

Yes, answering machines will work with MCV Phone, but we recommend our Voice Mail service.

Yes, you can. 800 numbers often are exempt.

A complete list is available by sending a short email request to csr@mcvguam.com. You can also call 969-4MCV for more details.